The one and only Live Chat designed especially for eCommerce & Online Stores.
Do not just talk but start actually selling via Live Chat.
Live Chats have become extremely popular in the recent time. But all of them provide basic ways of communication between the company and the customer. SALESmanago Live Chat can be easily used in this basic context but we added to our app specific features that take this communication to the next level which is reinforced by the other features of SALESmanago Marketing Automation platform.
Complete Behavioral and Transactional profile of the customer available to the consultant during the chat – imagine how much it can add to valuable conversation with the customer if the consultant can see in real time not just the contact data of the contact but additionally the information about the history of the purchases of the customer, which pages on your website were clicked, scoring, segmentation.
Ready made personalized product recommendations available to be sent during the conversation by the consultant with one click – from now on your consultant may not just talk but actually sell the products during the conversation thanks to a variety of possible product recommendations that appear during the conversation. The recommendations are based on our AI & Machine Learning Algorithms, last viewed and purchased products.
Progressive Profiling of the customer during Live Chat sessions to get more valuable knowledge about the customer – you will be gradually learning more about potential clients without putting them off by the amount of information they are asked to provide. More form fields can decrese lead conversions, but with the dynamic contact forms you will collect only the data which you don’t have about the contact yet.
Automatic conversations and sales led by SALESmanago Sales Bot for faster customer service and saving time of the consultants – within our chat the customer may immediately get the standard information about your business or get product recommendations without actually using consultants time. It’s available thanks to the deployment in our Live Chat our Intelligent Sales Bot integrated additionally with Facebook Messenger.
Fast and easy search of products the customer is asking for and delivering them by the consultant in real time during the conversation – save your customer’s and consultant’s time by letting our eCommerce Bot do all the work. It will look through your product catalogue, find the best products that match contacts interests and automatically display them on the chat window.
Automatic deployment of multichannel marketing automation strategies in other channels (e-mail, website, mobile, ad networks) depending on what’s happening during the chat – thanks to the fact that our Live Chat is an integral part of the whole marketing automation platform, you can use the information obtained during the chat to automatically trigger other marketing actions in other channels for example the system will segment your customers, send emails with other recommended products, display web push messages, send text messages with discount codes or if the customer is not ready yet to buy, launch lead nurturing programs.
Get full analytics of your Live Chat performance but not just consultants’ response times – see how much you are actually selling thanks to the tool – Thanks to SALESmanago Marketing Automation system, Live Chat becomes an integral part of your marketing and sales campaign. While the analytical dashboards such as Lead Routing and Campaign Analytics give you the overview of the results achieved by your consultants, the Lead Generation dashboard compares the Live Chat to the other used sources of contacts acquisition.
You should also know
Setting up the Live Chat is extremely easy thanks to our Live Chat wizard and takes a couple of minutes.
You do not need to install a separate code to have Live Chat on your website ready – it is displayed by the standard SALESmanago Code that you implement on your website to monitor your customers
The consultant panel is extremely easy to use
Unlimited number of the chat conversation you can have at one time
If your consultants are not available, the Live Chat makes it easy to leave messages to the consultant or you may use our Sales Bot that will automatically build communication with the customer
Setting up individual parameters of how Live Chat works on different pages on your website
You get unlimited number of consultants within one price of SALESmanago Marketing Automation system – which means that you get SALESmanago Live Chat actually for free with no limits
The consultant can send the product recommendations to a contact based on AI & Machine Learning analysis and its recent interest
Business Benefits:
Using Live Chat not just to solve customer issues and deliver customer support but actually effectively sell products within B2B and eCommerce sectors
More effective use of the consultant time by giving them tool to with automatic recommendations or deployment of Automatic Sales Bot
Very fast access to all the information about the customer with whom your consultant is chatting
Extended possibilities of acquiring new data about the customer via Progressive Profiling tool available in SALESmanago Live Chat
Customer Reference
„We chose SALESmanago for it’a extensive array of features and enhanced capabilities. I knew that is was going to be lot to learn in a short time, but then there was the Customer Success team. Our project manager helped me through all the complexity when trying to launch advanced campaigns. She knew the product like the map to Harry Potter’s Chamber of secrets and helped me unleash the magic of SALESmanago. Why does this matter you ask, well, once you start using a tool like this to grow your business, you will very quickly want to take advantage of all the wizardry it has for automation and lead scoring. Our project manager was very accomodating, even working with us on Friday in the USA when it was late Friday evening (Polish time) to help launch a campaign over the weekend. This kind of dedication to customer success is what helps customers run magical campaigns. We hit a 35% open rate which is almost the highest I have ever seen. I highly recommed SALESmanago and their CS team will drive your success. Thanks SALESmanago!”
Coy Gupta, Head of Search, NBC Sports Group and NBC Olympics