Chat Bot
Design and launch conversation scenarios in which the bot provides clients with answers to questions asked in your chats. Improve user experience and save consultants’ time.
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Design and launch conversation scenarios in which the bot provides clients with answers to questions asked in your chats. Improve user experience and save consultants’ time.
Using Chat Bot to communicate with users in your chats allows you to:
relieving the customer service department, thanks to automatic answers to frequently asked, standard questions (FAQ)
increasing sales conversion by using 1-to-1 product recommendations during automatic conversations
increasing engagement and building brand awareness creating bot scenarios containing educational cycles and quizzes
stepping ahead of your customers’ expectations by using the chat bot in many channels simultaneously. The chat bot can answer your customers’ queries at any time of the day, regardless of whether they’re contacting you on social media, or on your website
How does this work?
The user creates a conversation path by specifying text sequences, answer lists or by giving the option to forward the conversation to a consultant who will directly talk to the client. The bot scenario is configured freely, in a way tailored to individual needs, based on 4 types of elements:
Chat bot can support any number of scenarios.
Use Cases
Optimization of specialist's working time
Automatic answers to standard questions about sizes, payment methods, product variants and delivery time (FAQ).Optimization of the communication process
Automatic answer to every question left in Chat Bot and confidence that no message will be left unanswered.Increasing sales conversion
Using the scenario with a series of questions helpful in selecting a product recommendation ideally suited to the user.Increased engagement
Offering additional content after answering the quiz questions (e.g. "What type of complexion do you have?", "What does your wardrobe say about you?", "Check your body type"). Product recommendations matched to the result of the quiz.Building brand awareness
Provide information on the offer, the company's operation, production methods, CSR.