Complete Behavioral and Transactional profile of the customer available to the consultant during the chat – imagine how much it can add to valuable
conversation with the customer if the consultant can see in real time not just the contact data of the contact but additionally the information about the history of the purchases
of the customer, which pages on your website were clicked, scoring, segmentation.
Segmentation of conversations depending on their subject - the consultant
has the option of assigning special tags to the conversation to indicate its subject. Conversations
marked in this way can be easily found and analyzed later.
Take care of customer satisfaction and uninterrupted customer journey through the data analysis offered by Live Chat analytics – the panel consists of
detailed data concerning the pace of taking up the conversation, time of response, overall duration of conversation and URL addresses where customers ask questions the most
frequently. Get to know their opinions after finishing the conversation. All of this will help you with evaluating work of your consultants and the customer satisfaction rate. If
you want to generate new leads, use the module to analyse how many of the newly acquired contacts you have gained through Live Chat on your website.
Automatic conversations and sales led by SALESmanago Sales Bot for faster customer service and saving time of the consultants – within our chat the
customer may immediately get the standard information about your business or get product recommendations without actually using consultants time. It’s available thanks to the
deployment in our Live Chat our Intelligent Sales Bot integrated additionally with Facebook Messenger.
Progressive Profiling of the customer during Live Chat sessions to get more valuable knowledge about the customer – you will be gradually learning more
about potential clients without putting them off by the amount of information they are asked to provide. More form fields can decrease lead conversions, but with the dynamic contact
forms you will collect only the data which you don’t have about the contact yet.
Fast and easy search of products the customer is asking for and delivering them by the consultant in real time during the conversation – save your
customer’s and consultant’s time by letting our eCommerce Bot do all the work. It will look through your product catalogue, find the best products that match contacts interests and
automatically display them on the chat window.
Automatic deployment of multichannel marketing automation strategies in other channels (e-mail, website, mobile, ad networks) depending on what’s happening during the
chat
– thanks to the fact that our Live Chat is an integral part of the whole marketing automation platform, you can use the information obtained during the chat to automatically
trigger other marketing actions in other channels for example the system will segment your customers, send emails with other recommended products, display web push messages, send
text messages with discount codes or if the customer is not ready yet to buy, launch lead nurturing programs.
Reduction of the conversation time thanks to the library of predefined answers
- the consultant can shorten the time of answering the client's questions by entering the
appropriate abbreviation associated with the previously prepared, full answer.
Ready made personalized product recommendations available to be sent during the conversation by the consultant with one click – from now on your
consultant may not just talk but actually sell the products during the conversation thanks to a variety of possible product recommendations that appear during the conversation. The
recommendations are based on our AI & Machine Learning Algorithms, last viewed and purchased products.
An extensive system of managing consultants' permissions - create diverse
roles and groups of consultants to manage their access to talk with customers in various chat
windows. Analyze the work effects of each consultant thanks to the preview of the assessment of his
conversations and the ability to preview them.
