Live Chat
Help your visitors find answers to their questions while gaining insight into what they are doing on the website. Get their contact data. Don’t waste time on the same questions - create a bot that will take care of them.
Key Features
Provide your live chat consultants with useful information on participants' profiles and preferences. Improve your customer service and sales with live chat automation.
Communicate better by identifying contacts and using their behavioral and transactional data
Sell faster by using real-time product recommendations
Search an offer database for products your customers are looking for during conversation
Deliver machine learning based product recommendations in the chat window
Serve customer needs better knowing which URL they are on and their browsing history
Automate conversations and let the bot answer your visitors' questions
Acquire contact data during conversation with progressive profiling forms
Generate leads when the consultant is not logged in
Live Chat
The one and only Live Chat designed especially for eCommerce and online stores. Don't just talk - start actually selling via Live Chat.
Live chats have become extremely popular in recent times. All of them provide a basic means of communication between the company and the customer. While SALESmanago Live Chat can be easily used in this context, we also added specific features to our app that take this communication to the next level and are reinforced by other features of the SALESmanago platform.
Available Features
Complete behavioral and transactional profile of the customer available to the consultant during the chat. Imagine how much value can be added to the conversation with the customer if the consultant can see in real time not just the contact data of the customer but also their purchase history, which pages on your website they clicked, scoring and segmentation.
Quickly and easily find products that the customer is asking for and deliver them in real time during the conversation. Save your customer’s and consultant’s time by letting our eCommerce bot do all the work. It will look through your product catalogue, find the best products that match the contact's interests and automatically display them in the chat window.
Ensure customer satisfaction and an uninterrupted customer journey through data analysis offered by Live Chat analytics. The analytics panel consists of detailed data concerning the pace of the conversation, time of response, overall duration of the conversation and the URL addresses where customers ask questions the most frequently. Get to know their opinions after finishing the conversation. All of this will help you evaluate the work of your consultants and determine the customer satisfaction rate. If you want to generate new leads, use the module to analyze how many newly acquired contacts you have gained through Live Chat on your website.
Automatic deployment of multichannel marketing automation strategies in other channels (e-mail, website, mobile, ad networks) depending on what’s happening during the chat. Because our Live Chat is an integral part of the entire marketing automation platform, you can use the information obtained during the chat to automatically trigger other marketing actions in other channels. For example, the system will segment your customers, send emails with other recommended products, display web push messages, send text messages with discount codes or, if the customer is not yet ready to buy, launch lead-nurturing programs.
Segmentation of conversations depending on their subject. The consultant has the option of assigning special tags to the conversation to indicate its subject. Conversations marked in this way can be easily found and analyzed later.
Reduction of conversation time thanks to the library of predefined answers. The consultant can shorten the time it takes to answer the client's questions by entering the appropriate abbreviation associated with the previously prepared full answer.
Automatic conversations and sales led by the SALESmanago Sales Bot for faster customer service and to save consultants' time. During the chat, the customer may immediately get standard information about your business or get product recommendations without actually using consultants' time. This is possible thanks to the deployment in our Live Chat of our Intelligent Sales Bot, which is additionally integrated with Facebook Messenger.
Ready-made, personalized product recommendations available for the consultant to send during the conversation with one click. Your consultant may no longer just talk - they may actually sell products during the conversation thanks to a variety of possible product recommendations that appear during the conversation. The recommendations are based on our AI and machine learning algorithms, last viewed products and purchased products.
Progressive profiling of the customer during Live Chat sessions to gain more valuable knowledge about the customer. You will be gradually learning more about potential clients without putting them off by the amount of information they are asked to provide. More form fields can decrease lead conversions, but with dynamic contact forms, you will collect only the data that you don’t yet have about the contact.
An extensive system of managing consultants' permissions. Create diverse roles and groups of consultants to manage their access to talk with customers in various chat windows. Analyze the work effects of each consultant using the assessment of their conversations and the ability to preview them.
You should also know
Setting up the Live Chat is extremely easy with our Live Chat wizard and takes just a couple of minutes.
You do not need to install a separate code to have Live Chat on your website. It is displayed with the standard SALESmanago code that you implement on your website to monitor your customers.
Set up individual parameters for how Live Chat works on different pages of your website.
You get an unlimited number of consultants for the price of the SALESmanago system – which means that you're actually getting the SALESmanago Live Chat free with no limits.
Engage in an unlimited number of chat conversations at one time. If your consultants are not available, the Live Chat makes it easy to leave messages for the consultant, or you may use our Sales Bot to automatically build communication with the customer.
The consultant can send the product recommendations to a contact based on AI and machine learning analysis as well as recent interest.
The consultant panel is extremely easy to use.
Business Benefits
Using Live Chat doesn't just solve customer issues and deliver customer support - it also effectively sells products within B2B and eCommerce sectors
Make more effective use of the consultants' time by giving them the tools to make automatic recommendations or deploy the automatic Sales Bot
Gain fast access to all relevant information about the customer with whom your consultant is chatting
Enjoy extended options of acquiring new data about the customer via the progressive profiling tool available in the SALESmanago Live Chat
More about Live Chat
Automatic Sales Chat
Automatic Sales Chat is a module that enables creating an automatic conversation with the user on Facebook Messenger.
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