Dynamic segments are advanced tools to contact segmentation that allows instantly to create different groups of recipients. Nowadays, we improve dynamic segments by selecting contacts that include specific contact details or tags.

The next step working on Live Chat 2.0 has been fulfilled. This time we made a lot of new improvements like canned response library and chat conversation tags. The biggest change is the new view of chat conversation window, that allows e.g. for forwarding conversations to other consultants, blocking insistent users, or easy to use recommendations mechanism, which you can use in real-time. Check and see yourself how easy and pleasant can be chatting with a customer.

Recently, we have been focused mostly on optimize all processes that include contact management. Enjoying looking at our customers' growing base of contacts we have made every effort to let our clients fastly make any actions with their contacts.

We improved our Copernicus Machine Learning & AI recommendations system. Algorithms responsible for recommendation counting has been actualized and changed based on collected data. Now, using recommendations supported by Copernicus you can recommend products even better suited to the needs of its customers!

Deep Behavioural Profiling allows you to keep track not only of the list of products viewed by the user, but also the information about all the checked by him parameters and the details displayed about the product. Based on this, common features unique to each customer are selected, allowing the offer to be tailored exactly to their preferences. Now you can track each customer's interest in the products on your website. The module on the contact card shows the most popular products and the way the customer viewed them.

New advanced analysis panel presenting data on churn prediction and the probability of purchase for the whole contact database. The mechanism has been supported by AI algorithms, thanks to which you can precisely determine the state of your contact database and determine the best channel of communication with your customers, which brings the greatest profits. The dashboard is enriched with a detailed Customer Lifetime Value analysis of all customers.

On each contact card, an advanced analysis panel has been implemented to predict the value of customers and the revenue that can be generated through the marketing activities. The mechanism has been supported by AI algorithms allowing us to predict the probability of making purchases of every single customer, as well as their churn probability. The analysis is enriched with information on the best communication channels for each individual customer.
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An easy-to-use Social Proof wizard for eCommerce that allows you to present information on your website showing the level of interest of other visitors in each single product.
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In case you want to place a Social Proof widget on your website with your own design, you can use our mechanism to show your widgets on the website. This means you don't have to use our wizard to have the social proof widget on your website. Find out what methods you need to use.
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In order to meet the requirements, we have made creating beautiful pop-ups with formless graphics as easy as possible by providing a simple pop-up creator with graphics. In addition, the wizard contains a lot of interesting options such as creating different versions of pop-ups for desktop and mobile, or a different way of displaying depending on the display location.
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One of the stages of Live Chat 2.0 development was to add the possibility to set up Automatic Sales Chat Bot in Live Chat on the website. Now you can, for example, recommend products to your customers automatically by displaying the products in the chat window. It's very easy to launch this feature and takes maximum 2 minutes!

Our Live Chat is changing for you to improve your daily communication with your clients. The first stage includes the improvement of creating new consultants, giving additional roles for consultants, grouping of the consultants, self-creation of the consultants' groups, management panel of the consultants and their groups, panel of conducted conversations and the possibility of exporting them. We have the next 2 the best and the most interesting stages to implement ;)

Customers who have an access to the Website Automation Rule module can now enrich its operation with all events and conditions that are available in the Automation Rules and Workflow. This allows you to display pop-ups for contacts from a specific segment.
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We have enriched the analytics of each conducted campaign with information about the generated sales.

We have refreshed the appearance of the sent e-mails' analytics to simplify the data interpretation of the conducted campaigns.

From now on, you can easily conduct the campaigns for contacts that are, for example, most likely to make a purchase or have a low probability of churn.

We added two new conditions to Automation Rules and Workflow: Churn prediction and purchase prediction. Thanks to them you can personalize your 1-to-1 campaigns, adjusted to the degree of purchase or churn probability of each single contact.

From now on our customers are also able to send SMS messages using the skebby.com gateway.

In the first quarter, we have strongly focused on introducing optimization and solutions that allow our customers to use SALESmanago freely and without any limitations or problems. The optimizations were implemented across the main modules of the whole application.

We have implemented an improvement in filtering and searching for products at a price in the product gallery. Now you can easily search for the products without price, with price or in any price range.

While adding the links in sent SMS messages, you can apply our original link cutter, which automatically takes into account all the parameters allowing you to monitor your contacts while shortening the links.

We have expanded the Web Push and Rich Web Push wizard with the ability to add the buttons to notifications. Discover yourself the benefits of adding additional buttons to your notifications.
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Every day millions of emails are being sent from the SALESmanago system. In order to provide the highest standards in the process of sending messages, we have streamlined the whole process using the most modern technologies available on the market.

We have developed the Dynamic Segments by providing the possibility of giving an exact referral in sources: visits and transactions. This allows you to easily create a dynamic segment containing the contacts that made the purchase by entering your website directly from Facebook.
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We have added the additional sources of transactions such as SMS and Web Push to the Revenue Attribution Dashboards in the detailed sections on mass, sent from the Rules and sent from the Workflow. These sources are added to aggregate analytics as well as single tiles that you can use to create your own personalized business dashboards.
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