BigCommerce is a popular eCommerce platform that allows you to create and manage multiple storefronts within a special dashboard.

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Contact management via SALESmanago has just become even easier as the number of marketing consent statuses used in Workflows and Automation Rules has been increased from two to three.
The new consent status – "Not confirmed" – is assigned if a contact has filled out a form but has not
given their consent. The new status is visible on the contact card and can be used in automation processes as a basis for personalized omnichannel communication.

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Power your SALESmanago with data from already-implemented tools and maximize your productivity through seamless integrations. The Integration Center streamlines integration processes while greatly lightening the workload involved in exploiting the potential of particular integrations. The feature includes a modern library of integrable tools.

Use ad networks to reach people who have visited your site and left without making a purchase, as well as those who have never visited your website but are identified as lookalike audiences. Run targeted campaigns to automatically deliver perfectly matched ads enhanced with advanced AI algorithms.

Use chat data to automate your campaigns – our new integration with LiveChatInc allows you to send information about contacts and conversations to SALESmanago.

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The improved Custom Modal Designer widget allows the creation of advanced forms of a complex structure. Now you can divide your form into columns and decide what data fields each of them will contain.

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Switch between multiple accounts without logging out and access all content from one place. All you need to do is log in to each account within our application. Simple and convenient.

Spare yourself some time and effort: from now on, you can log in to SALESmanago not only via Google or LinkedIn, but also via your Microsoft account.

Deactivate campaigns in Workflow using one of the three scenarios that will help you plan your further activities. You can decide whether the system will complete the started processes, pause them until the restart, or move contacts to the final stage of the campaign.

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From now on, you can use dictionary details to expand automation processes with the new event, condition, and action. This additional information from the Contact Card, based on date or number, lets you create more advanced and precise automated campaigns.

Discover the needs and desires of your prospects and clients with the Customer Preference Center—an essential eCommerce tool that makes your customers feel like they’re being heard. Increase your sales and build a stronger, longer-lasting relation based on consent and mutual respect. Use it to collect zero-party data that is instantly actionable. Put it to good use building automated marketing processes as well as setting up fully personalized communication flow with these customers.

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Improve the appearance of the Live Chat bubble on your website and set the icon with a number of pending conversations. Thanks to that, you will encourage a user to expand the chat window during the visit.

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Business dashboards have been enriched with useful information about Revenue Attribution panels. Tooltips prepared by our specialists will make it easy to understand how all revenue is counted, and also help you analyze your campaigns in terms of increasing sales.

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As part of the two API methods for adding or modifying contacts (api/contact/batchupsert and api/contact/batchupsertv2), it is possible to send information about consents that will appear on the Contact Card.

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The refreshed look of the SALESmanago system has been enriched with a new footer, matching the style of the entire interface.

The improved action allows you to send a message after abandoned cart to contacts with opt-out status and remind about unfinished transaction. Please contact Customer Success to activate this option.

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After selecting the “computer and smartphone” option in Custom Modal Designer, you can edit the pop-up design and display details separately for desktop and mobile devices. It allows adjusting creations to your contacts even better.

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Now you can analyze interactions also in your Google Analytics account. Add tracking UTM parameters to the Pop-up with image wizard and start collecting additional data points.

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Now you can analyze interactions with created elements also in your Google Analytics account. Add tracking UTM parameters to the pop-ups created in Custom Modal Designer and start collecting additional data points.

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The improved API method of activity tracking (api/contact/recentActivity) now returns the same contact ID as it appears on Contact Card.

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Automated SALESmanago Mobile Push notifications are enhanced with personalization capabilities. You can customize each message by using information pulled from a CDP Contact Card.

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The SALESmanago redesigned interface uses an innovative approach to information architecture. The new menu with a convenient search box allows for quick and intuitive navigation through the system. Together with quick links, they give you access to 650+ features in maximally two clicks.

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The new element of dynamic segments allows you to create contact groups based on visits information. Select the type of visit, specify its details or date to organize the customer base, and use it for automation processes.

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The improved image widget allows you to modify the graphics by scaling and stretching. The ability to resize graphics gives you more creative space while making pop-ups.

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From now on, in the action “Send dynamic email using a scenario”, you can choose one of five AI recommendation scenarios. This will allow you to find customers with a highly personalized, attention-grabbing offer.

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With the “On every view”, “Every X views”, and “From X to Y views” display options in the Personal Shopping Inbox you can precisely define the frequency of communication with users visiting your website.

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In the analytics of the pop-ups made with the Custom Modal Designer, you can see the statistics for displayed, submitted, and clicked messages. Check the effectiveness of individual creations on an ongoing basis.

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The refreshed preview not only allows you to use the wizard intuitively but also makes it easier to understand the individual elements of your pop-ups. Move, copy, and delete widgets or structures freely and control the project design at each stage.

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Creating more advanced campaigns with new time defining options:

• Wait until—with the possibility of choosing a specific date and time;
• Wait for a specific day—with the possibility of choosing a specific day of the week or month with additional possibility of choosing the last day of the month (if option "day of month" is selected).

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Enabling new SMS gateway integration. Libonet is a popular SMS service
provider in Lithuania.

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Running the rules and workflows for selected segments from the segments list in Customer Segmentation Center.

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New checkbox in Personal Shopping Inbox—"After closing don't show again".

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SMS sent from Rules and Workflow receive the name of the corresponding messages.

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Extending the Express Forms wizard by selecting which field is mandatory.

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Simplified, refreshed, and advanced settings view in the last step.

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Possibility of linking the button and adding more advanced settings in CMD.

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Mobile Marketing Dashboard extended with information about clicks and a list of contacts who clicked on the message.
Information in the Contact Card about the openings and clicks of Mobile Marketing.

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Preparing campaigns starting with the event "Contact has been added to SMS subscription."

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Workflow library contains around 20 predefined advanced and basic workflow templates that customers can use to create their own comprehensive, multi-channel campaigns. These templates were created by our best Marketing Automation Specialists. They used their knowledge and experience gained in cooperation with the best clients. Workflow Library is a great starting point for all our customers who want to begin
their marketing automation journey.

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Enabling new SMS gateway integration. MTarget is developed gateway with an international presence through different activities in Europe and Africa

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Choosing which tags appear on the "Tags with the most contacts" tab on CDP analytics dashboard.

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Preview the value of the coupon not only for regular SMS sending but also for test SMS.

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Preview the size of the pop-up in CMD.

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Changing a font type in the text input field after changing the font type in the widget with form.

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Users logged in to chat can see the number of pending conversations in the chat address bar.

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Editing consent link color from the list of consents, Pop-up Express, and Custom Modal Design.

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New, more clear and intuitive Lead Generation interface.

Choosing one of the three formats of displaying prices in the Recommendation Frames wizard:

• XX;
• XX.X;
• XX, XX.

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Removing an exemplary shipping domain from the preview of Web Push notifications, so that it does not suggest it is an external link.

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Replacing default texts from the Web Push notification wizard into placeholders.

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Right-to-left text option in Web Push consent forms useful for text read from right to left.

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Export of properties in API method contact/export/data.

We’ve developed changes in the Custom Audience Creator:

• New forms
• Standard contact selector
• No opt-out url field
• Withdrawal of possibility to create automation rules via creator

Rounding off the displayed data on dashboards to two decimal places.

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Creating segments directly from the CDP dashboard, thanks to a special button.

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Possibility of using short link in a text message sent by WhatsApp.

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Defining additional information about transactions in the Dynamic Segment.

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Sending invitations to contacts via WhatsApp using Automation Rules or workflow by selecting the action "Send WhatsApp invitation."

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New option in the Reports section: news recommendation.
Possibility of subscribing to the weekly newsletter with business insights.

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Setting the time when the email is to be sent via Automation Rules or Workflow.

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Monitoring websites and applications created in SPA technology. It is particularly important due to the growing popularity of this technology and the
pressure on the convenience of mobile users.

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Selecting tags by first starring them and then arranging them; starred tags appear
at the top of the list.

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Planned email preview directly in the calendar.

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Getting additional data about a contact with the "Ask Google" feature, that allows finding information about the contact in a Google search by clicking the name on the contact card.

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More options with the details in the Recommendation Box.

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Displaying pop-ups for contacts who have opt-out status in CMD.

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Displaying information about the changes, new events, webinars, blog entries,
etc., directly in the system.

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Analyze the growth of your contacts’ database and how your forms perform. Get access to all information about the best source of contact acquisition.
Compare which forms acquire the most valuable contacts. Improvement.

Redefine the experience of your online store with One-to-One Messaging, Wish Lists, Special Offers, and Recommendations. As Econsultancy reminds us, 93% of companies saw a rise in conversion rates after implementing personalization. It’s little wonder then that companies are looking for different ways and cutting-edge technologies to deliver website content. Personal Shopping Inbox is an innovative solution that allows you to achieve the level of personalization and shopping experience in your online store
that has never been seen before.

Preview of a linked text fragment in a message sent via Live Chat.

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Permanently selecting the preview color of the background
in the text field, doing away with the need to select it every time when editing text in Email Designer.

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Expanding and viewing all simultaneously sent Web Push notifications

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Possibility of adding your own GA parameters in Web Push notifications
for tracking in Google Analytics.

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Possibility of adding opt-out link from receiving SMSes in the SMS message.

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Engage customers with Web Push Notifications 2.0: One to one, AI-rich content, no code, multi-language, and fully CDP driven. According to Gravitec, Push notifications can bring you an ROI of up to 2200% and increase your daily traffic by up to 25%. Web Push Notifications are fast, versatile, and dynamic and can extend the brand’s reach.

AI, no-code Hyper Segmentation goes beyond traditional segmentation with real-time high propensity, churn customer identification and one click availability across all execution channels. As Campaign Monitor reminds us, segmented campaigns can lead to a 760% increase in revenue. What’s more, segmentation makes companies 130% more likely to research the motivations of their buyers and 60% more likely to understand their fears and challenges, which leads to exceeding companies’ lead generation and revenue goals.
Hyper Segmentation takes this game to a whole new level by adopting no-code, AI-driven solutions to bring even more marketing ROI.

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Extension of Recommendation Frames with a new scenario that allows
the displaying of products from the indicated category. This scenario supports the cross-selling mechanism
and allows to increase the value of shopping carts.

New design of the login screen. Extending the "What's new" section by dividing it into five categories to help find interesting news, information about events, and new
functionalities and improvements.

Possibility of displaying social proof on specific subpages.

AI-driven Marketing Insights that deliver data-driven actionable tips and insights for marketers which helps to accelerate ROI. According to Forrester, 74% of companies say they want to be “data driven,” but only 29% are actually successful in connecting analytics to action. It is a common myth that the effective use of MarTech requires cooperation with a data scientist. The same way that SALESmanago, as no-code and low-code, is possible to use without IT, we now make it possible to use MarTech without a data scientist. Use our data-based marketing insights as a new currency for your business.

Displaying pop-ups of "every specified number of visits" and "in a selected visit interval" in the Pop-up Express and Custom Modal Design creator. This functionality allows to precisely adjust the display of pop-ups depending on the activity of users visiting the website.

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Sending A/B tests by emails with the option of sending the final version of the message. The version for this sending can be selected based on better OR or CTR statistics
in the tests performed.

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Analyze the growth of contacts’ database and forms perform. Access to all information about the best source of contact acquisition. Comparison which forms acquire the most valuable contacts.

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Assigning multiple senders to integrate with one of 56 different SMS gateways when sending Mobile Marketing messages. During the SMS preparation process, possibility of choosing a sender to match the selected campaign.

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The content in Live Chat matches the language version of the browser of customers visiting the website. This change takes into account the Swedish language.

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Removing filters from the contact list using the "clear filters" button.

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The Voice Commerce functionality allows you to search for products in the online store by voice. The mechanism understands customer voice commands entered in over
70 different languages.

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One-click access to Voice Commerce in your Online Store. Connect CDP data, NLP, and AI Product Recommendations to Voice Search to deliver next-gen mobile buying experience

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Possibility of subscribing weekly and monthly reports summarizing results
achieved in the system.

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Live Chat has the functionality of automatic deactivation of display on the client's website. From the moment of deactivation, the consultant has 15 minutes to end the conversation. For the convenience of the consultant, a message has been added informing about the time when Live Chat will be deactivated and reminding them to end the conversation.

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Visual Products Search and Recommendations

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Adding a button with a link to your text messages sent via Viber.

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Setting the background color in Email Designer, which makes it easier to preview the message on a dark background after editing the text.

Full overview of the efficiency of your marketing campaigns in one Automation Processes Dashboard

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Easily search for products based on their ID in the store gallery.

Streamlining the RFM Dashboard by selecting the currency that will be displayed next to the sales data.

Increase customer LTV by deploying loyalty data to segmentation, gamification, reward programs, and omnichannel Workflows. Engage and increase retention and LTV, create your own gamification and reward programs, go beyond transactions in creating your Loyalty program, use data about customer behavior, use data from Loyalty program in advanced omnichannel workflows, and analyze the effectiveness of a Loyalty program.

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Search Engine Turbocharger allows you to improve the search results of your online store, providing answers that perfectly match all queries, thanks to the use of advanced NLP technology and a set of interrelated computational techniques that, through mutual cooperation, allow you to adjust the results to the user's intentions. Enrich the returned results from searches with product recommendations based on AI mechanisms and evaluate the effectiveness of each presented result in order to optimize the mechanism's operation. Simplify the way you search for products with the unrivaled AI Voice Search module
that is hassle-free and easy to implement.

Command Center is the new UI standard for managing KPI-oriented multi-channel, multi-functional and multi-tasking marketing processes. It gives a centralized view of all marketing processes and solutions aimed at achieving specific goals. Move from ad hoc activities and one-off, separated campaigns to creating comprehensive, achievement-oriented processes by using all available tools and communication channels. Use the advanced calendar to easily plan and supervise all your marketing activities.

The CDP dashboard is an analytical panel that enables an in-depth analysis of the contact database, segmentation, and conversion funnels. Use the data from the eCommerce funnel to view the current transactional activity of your contacts and assess their sales potential, monitor the progress of transferring leads between different stages in the sales funnels Thanks to the CDP Dashboard, you will compare how your contact base changes over time and analyze how you can improve the strategy of acquiring new potential customers.

Integrate with Google Ads and Adform and use your customers' behavioral and transactional data stored in their 360º profiles to create and manage ad audiences in both these platforms. Carry out remarketing or win-back campaigns for individual customers who visited your website and met the conditions specified in Workflow and Automation Rules. You can now supplement your multi-channel communication strategy with additional channels, to deliver personalized offers at different stages of the customer lifecycle.

This advanced wizard allows you to display pop-ups with special offers to selected groups of customers based on their behavior on the website and CDP data. Control where, when, to whom, and what offer is to be displayed. Get more potential customers thanks to attractive forms displayed at the right moment. Take advantage of the extensive customization options, such as creating pop-ups with the use of widgets, to create messages that perfectly match
the appearance of the website, on both desktop and mobile devices.

Conditional Content enables adjusting parts of your emails to perfectly fit the interest of diverse recipient groups of the same campaign. Simply define what user segments should
get different offers and information and increase your email marketing’s effectiveness.

The new wizard allows you to create chat windows perfectly matched to your website thanks to extensive customization capabilities. Personalize the chat welcome message and automate the window display depending on the currently displayed subpage.
Check and see yourself how interesting it can be to create new chat windows.

The Email Marketing Dashboard presents detailed statistics of all your email campaigns. It gives you the opportunity to evaluate the engagement of contacts in your previous campaigns and to determine the best time to send another mailing. Measure revenues and analyze orders generated thanks to emails and newsletters sent from SALESmanago.
Use database status analytics, along with a complete list of unsubscribing reasons, to better manage your campaigns and improve their effectiveness.

Recently, we have been focused mostly on optimize all processes that include contact management. Enjoying looking at our customers' growing base of contacts we have made every effort to let our clients fastly make any actions with their contacts.

We improved our Copernicus Machine Learning & AI recommendations system. Algorithms responsible for recommendation counting has been actualized and changed based on collected data. Now, using recommendations supported by Copernicus you can recommend products even better suited to the needs of its customers!

Deep Behavioral Profiling allows you to keep track not only of the list of products viewed by the user, but also the information about all the checked by him parameters and the details displayed about the product. Based on this, common features unique to each customer are selected, allowing the offer to be tailored exactly to their preferences. Now you can track each customer's interest in the products on your website. The module on the contact card shows the most popular products and the way the customer viewed them.

New advanced analysis panel presenting data on churn prediction and the probability of purchase for the whole contact database. The mechanism has been supported by AI algorithms, thanks to which you can precisely determine the state of your contact database and determine the best channel of communication with your customers, which brings the greatest profits. The dashboard is enriched with a detailed Customer Lifetime Value analysis of all customers.

On each contact card, an advanced analysis panel has been implemented to predict the value of customers and the revenue that can be generated through the marketing activities. The mechanism has been supported by AI algorithms allowing us to predict the probability of making purchases of every single customer, as well as their churn probability. The analysis is enriched with information on the best communication channels for each individual customer.

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An easy-to-use Social Proof wizard for eCommerce that allows you to present information on your website showing the level of interest of other visitors in each single product.

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In case you want to place a Social Proof widget on your website with your own design, you can use our mechanism to show your widgets on the website. This means you don't have to use our wizard to have the social proof widget on your website. Find out what methods you need to use.

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In order to meet the requirements, we have made creating beautiful pop-ups with formless graphics as easy as possible by providing a simple pop-up creator with graphics. In addition, the wizard contains a lot of interesting options such as creating different versions of pop-ups for desktop and mobile, or a different way of displaying depending on the display location.

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One of the stages of Live Chat 2.0 development was to add the possibility to set up Automatic Sales Chat Bot in Live Chat on the website. Now you can, for example, recommend products to your customers automatically by displaying the products in the chat window. It's very easy to launch this feature and takes maximum 2 minutes!

Our Live Chat is changing for you to improve your daily communication with your clients. The first stage includes the improvement of creating new consultants, giving additional roles for consultants, grouping of the consultants, self-creation of the consultants' groups, management panel of the consultants and their groups, panel of conducted conversations and the possibility of exporting them. We have the next 2 the best and the most interesting stages to implement ;)

Customers who have an access to the Website Automation Rule module can now enrich its operation with all events and conditions that are available in the Automation Rules and Workflow. This allows you to display pop-ups for contacts from a specific segment.

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We have enriched the analytics of each conducted campaign with information about the generated sales.

We have refreshed the appearance of the sent e-mails' analytics to simplify the data interpretation of the conducted campaigns.

From now on, you can easily conduct the campaigns for contacts that are, for example, most likely to make a purchase or have a low probability of churn.

From now on our customers are also able to send SMS messages using the skebby.com gateway.

We improved our Copernicus Machine Learning & AI recommendations system. Algorithms responsible for recommendation counting has been actualized and changed based on collected data. Now, using recommendations supported by Copernicus you can recommend products even better suited to the needs of its customers!

We have implemented an improvement in filtering and searching for products at a price in the product gallery. Now you can easily search for the products without price, with price or in any price range.

While adding the links in sent SMS messages, you can apply our original link cutter, which automatically takes into account all the parameters allowing you to monitor your contacts while shortening the links.

We have expanded the Web Push and Rich Web Push wizard with the ability to add the buttons to notifications. Discover yourself the benefits of adding additional buttons to your notifications.

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We have developed the Dynamic Segments by providing the possibility of giving an exact referral in sources: visits and transactions. This allows you to easily create a dynamic segment containing the contacts that made the purchase by entering your website directly from Facebook.

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We have added the additional sources of transactions such as SMS and Web Push to the Revenue Attribution Dashboards in the detailed sections on mass, sent from the Rules and sent from the Workflow. These sources are added to aggregate analytics as well as single tiles that you can use to create your own personalized business dashboards.

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