Category 'Leader's Views'

6 Trends Shaping the Future of eCommerce in 2026
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December 15, 2025

6 Trends Shaping the Future of eCommerce in 2026

Every few years, eCommerce shifts in a way that forces leaders to rethink almost everything they have known so far. And 2026 feels like one of those years. We are now facing an unprecedented change caused by spreading AI solutions across all industries and markets. Every year, AI becomes more and m...

Why MCP is the Key to Unifying the MarTech Stack and Scaling AI
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November 28, 2025

Why MCP is the Key to Unifying the MarTech Stack and Scaling AI

The eCommerce landscape is clear: AI is the future of growth. But this promise is constantly being challenged by a single problem: fragmentation. We must shift from a situation where integrating two systems takes months of engineering work to where complexity is handled by the platform, and we can focus on business execution.

Mastering Engagement in the Attention Economy
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October 24, 2025

Mastering Engagement in the Attention Economy

At our core, we all want to be seen, heard, and understood. We seek interactions with brands that truly know us, 'get' us, and understand our aspirations. This fundamental human need extends directly to how we engage with businesses. We crave relevance, value, and connection.

The End of the Segment: Your Next Big Competitor is the “Segment of One”
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October 8, 2025

The End of the Segment: Your Next Big Competitor is the “Segment of One”

For any marketer who has built a career over the past two decades, the customer segment has been our most trusted tool. It was the engine that allowed us to move from the broadcast model of mass marketing to a more relevant, targeted approach, and for a long time, it was our primary competitive advan...

The Black Friday Marathon: 3 Strategies To Win The Holiday Season without Sacrificing Your Margins
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September 11, 2025

The Black Friday Marathon: 3 Strategies To Win The Holiday Season without Sacrificing Your Margins

The traditional BFCM playbook has been simple: Treat it as a frantic, 48-hour sprint of deep, store-wide discounts. This approach creates a brief, intoxicating spike in revenue, but it’s often followed by a painful hangover of crushed profit margins and an influx of one-time, deal-hunting customers who vanish by January.

Decoding the SALESmanago Growth Framework: A Conversation with Michael McNeal
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September 5, 2025

Decoding the SALESmanago Growth Framework: A Conversation with Michael McNeal

Scaling an eCommerce business is one of the most complex challenges an online shop leader can face. While there's no shortage of marketing tactics, a clear, strategic roadmap for growth can feel elusive. To provide that clarity, we sat down with Michael McNeal, VP of Product at SALESmanago and the architect of our eCommerce