Retain Customers and Revenue with Thulium’s Contact Centre

Engage, Convert and Retain across your entire customer lifecycle.

Thulium is an omnichannel contact centre system for eCommerce & B2B support that unifies all your customer support channels.

It covers everything from the helpdesk and hotline, IVR, to chat and messenger apps, allowing you to easily organise and manage every customer conversation in a single place. Put a stop to support queries slipping through the cracks, drive lifetime revenue, and level up your customer engagement.

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Thulium: The New Heart of Your Customer Service

Thulium is now part of the SALESmanago family. We have joined forces to engage, convert and retain your clients, on every stage, in every channel with our AI-driven customer engagement platform.

Easy of Use

With an intuitive interface, simple configuration backed by expert support, and no hidden onboarding costs or contracts, Thulium could not be easier to setup and profit from.

Organised Service

Everyone knows what to do, nothing slips through the cracks. Smart routing prevents task duplication, with advanced reporting and KPI control, to centrally manage all customer communication.

Proactive Contact

Capture website leads with chat and callbacks, drive sales via virtual call centre features, and streamline the post-sales service with AI-powered capabilities.

4,800+ successful clients trust our combined group expertise.

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 We Turn Every Touchpoint Into Revenue

The customer journey doesn't end at the checkout; it enters a new, crucial phase. Thulium’s capabilities ensure that every post-purchase interaction is an opportunity to build loyalty and drive long-term revenue:

VoIP Operator & Contact Centre System

Launch your hotline, get a number and never miss a call. Connect customers instantly with the right agent, and control the conversation with Thulium AI Voice Analytics.

CRM Online

Collect and organize all customer information with full communication history from every channel in one place. Personalized communication, effective sales, and efficient service with Thulium AI assistants.

Ticketing System

One inbox for all messages across every channel, including marketplaces and social messengers. Resolve customer issues, set priorities, and speed up multilingual service with Thulium AI translations. 

Chatbot & Automation

Automate answers to frequently asked questions, hand off to agents when needed, and increase sales while lowering customers service costs through our chatbots and automated workflows.

Claim your launch discount via request form

Together, SALESmanago, Leadoo, and Thulium, we are Europe’s only AI-powered Customer Engagement Platform for the mid-market, designed to help you Engage, Convert, and Retain across the entire customer lifecycle.

Own the entire customer journey now!

Special offer available for a limited time only.