Imagine an online grocery store achieving an extraordinary 916% higher click-through rate and 182% higher open rate for their reactivation emails compared to standard campaigns. This impressive feat belongs to Frisco.pl, one of Poland's largest online grocery retailers, named the cheapest online hypermarket in the country and recommended by 97% of customers. Their abandoned cart recovery emails deliver equally remarkable results with 400% higher CTR and 145% higher OR, while their mass communications exceed market averages by 53%.
How has this grocery e-commerce pioneer created such highly effective customer communications? Through advanced automatic segmentation based on purchased products, dynamic 1-to-1 emails featuring recently browsed items, personalised messaging that builds direct relationships, and an intelligent reactivation programme with targeted discount codes for inactive customers. Discover all the implementation details and comprehensive strategies in the full case study attached.
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