How does Automatic Sales Chat work?
In order to implement an automated conversation, you need to start with preparing conversation scenarios with available elements. Basic elements are:
For companies from eCommerce field and those in possession of information on products and services included in XML file, the eCommerce module is available. It enables recognizing user’s exact preferences and – depending on the gathered information – automatically recommend up to 5 products. Available questions are about the:
Creating elaborate scenarios is really pleasant, simple and intuitive thanks to using the wizards. Before the chat is implemented, the entire conversation can be tested on Facebook using SALESmanago Chat Tester.