Personalise or Perish: The Future of eCommerce Marketing Across Channels
Webinar,
Michał Andruszków, Solution Engineer at SALESmanago
Just take a look at this data:
- 52% of customers expect offers to always be personalized (Salesforce)
- 67% of consumers think it’s important for brands to automatically adjust their content to reflect the current context (Accenture)
- 90% of consumers are happy to share their data to receive exclusive discounts on products they’re interested in (SmartInsights)
What does it mean? Customers want brands to communicate with them based on Zero-Party data, and adjust all their content, in all channels. And basically all of them are willing to share this data for relevant rewards. And what happens, when brands do not take their voice into account?
- 76% of consumers get frustrated, when brands do not deliver personalized interactions (McKinsey)
Add to this the urgent need to align your data management with recent legal privacy acts and cookie policies, and the need to improve personalisation methods with strong emphasis on Zero-Party Data becomes clear as day.
Missing the opportunity to learn effective personalisation based on Zero-Party Data now may easily mean being perceived by customers as one of those companies that simply do not understand them anymore. All marketers in the eCommerce world know what it ultimately means.
We hear you
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HOW
How? By allowing our customers to gain an advantage through 3 principles:
Customer Intimacy: A self-learning solution that leverages zero- and first-party data. The effect: Know your customers better than your competition. Increased loyalty. Authentic relationships.
Precision Execution: Combining hyper-personalization of the omnichannel experience with predefined processes. The effect: higher CR, AOV, and CLV, and lower customer churn.
Growth Intelligence: Merging Human and AI-based guidance to increase the impact of your budget and efforts. No-code design cuts dependency on IT. The effect: Full control of your revenue outcomes.
The blend of the above is a guarantee for each marketing team to be powerful, lean and pragmatic. And a trusted revenue partner for their CEO’s.
-
WHY
Marketing in eCommerce has become the most exciting but also the most demanding area of business. Hyper aggressive strategies of competition, skyrocketing Customer Acquisition Costs, complexity of Omnichannel Experience and customer growing demand for true relationships and superior relevancy make it harder than ever to achieve proper Conversion Rates and Return on Investment in Marketing.
On top of that eCommerce marketers face huge fragmentation and growing costs of marketing technology solutions, reliance on IT and other scarce expertise. This slows them down and decreases their impact.
Due to the above meeting revenue expectations in eCommerce is getting more and more challenging and in the quest for growth marketing teams end up with:
Never-ending demand for more resources, while aiming to be lean and differentiated
Shortsighted spray & pray tactics instead of long term vision focused on building value
Being looked down at as a cost-center, instead of a respected CEO’s revenue partners
That’s why we created SALESmanago and our vision
A world where every marketing team can deliver the strongest eCommerce revenue growth…the lean way -
WHAT
The solution is SALESmanago. No code, AI driven Customer Data Platform with natively built Omnichannel Execution, Analytics, Optimization Tools and Marketing Intelligence features. We are designing it for impact hungry eCommerce marketing teams that desire Enterprise Class solutions and are willing to challenge the world’s largest eCommerce businesses and share the values of:
Delivering Results
Being Lean and Pragmatic
Staying ahead of competition
Our Customer Success teams will make sure you do everything faster than expected.
Success. Together.
We hear you
-
WHY
Marketing in eCommerce has become the most exciting but also the most demanding area of business. Hyper aggressive strategies of competition, skyrocketing Customer Acquisition Costs, complexity of Omnichannel Experience and customer growing demand for true relationships and superior relevancy make it harder than ever to achieve proper Conversion Rates and Return on Investment in Marketing.
On top of that eCommerce marketers face huge fragmentation and growing costs of marketing technology solutions, reliance on IT and other scarce expertise. This slows them down and decreases their impact.
Due to the above meeting revenue expectations in eCommerce is getting more and more challenging and in the quest for growth marketing teams end up with:
Never-ending demand for more resources, while aiming to be lean and differentiated
Shortsighted spray & pray tactics instead of long term vision focused on building value
Being looked down at as a cost-center, instead of a respected CEO’s revenue partners
That’s why we created SALESmanago and our vision
A world where every marketing team can deliver the strongest eCommerce revenue growth…the lean way -
HOW
How? By allowing our customers to gain an advantage through 3 principles:
Customer Intimacy: A self-learning solution that leverages zero- and first-party data. The effect: Know your customers better than your competition. Increased loyalty. Authentic relationships.
Precision Execution: Combining hyper-personalization of the omnichannel experience with predefined processes. The effect: higher CR, AOV, and CLV, and lower customer churn.
Growth Intelligence: Merging Human and AI-based guidance to increase the impact of your budget and efforts. No-code design cuts dependency on IT. The effect: Full control of your revenue outcomes.
The blend of the above is a guarantee for each marketing team to be powerful, lean and pragmatic. And a trusted revenue partner for their CEO’s.
-
WHAT
The solution is SALESmanago. No code, AI driven Customer Data Platform with natively built Omnichannel Execution, Analytics, Optimization Tools and Marketing Intelligence features. We are designing it for impact hungry eCommerce marketing teams that desire Enterprise Class solutions and are willing to challenge the world’s largest eCommerce businesses and share the values of:
Delivering Results
Being Lean and Pragmatic
Staying ahead of competition
Our Customer Success teams will make sure you do everything faster than expected.
Success. Together
Michał Andruszków, Solution Engineer at SALESmanago
With over five years of experience in implementing marketing automation solutions, Michał has become a proficient solution consultant, committed to helping businesses optimize their customer experience and drive growth. As a manager in the customer success department at SALESmanago, he gained hands-on experience collaborating with some of the biggest brands associated with the platform, developing tailored strategies to meet their unique needs. Drawing from a diverse range of industry experiences and a passion for empowering businesses, he shares valuable insights and best practices to enhance marketing capabilities and achieve success.