Thulium’s Customer Centre is Now Fully Integrated with the SALESmanago Platform

To achieve that, the integration between SALESmanago and Thulium had to be on many different levels: from business, through organisational and cultural ending to technical. And in less than three months from the merger, both companies now operate as a single ecosystem.

Closing the Customer Journey Loop 

The Thulium and SALESmanago integration bridges the gap between marketing, customer service and sales. It automatically feeds live support data (tickets, chats, calls, ratings) into your marketing automation ecosystem.

You can use these insights to instantly act on customer needs, triggering everything from personalised follow-ups to targeted upsell offers. This integration allows you to strengthen customer trust, respond faster, and convert your service department into a powerful engine for growth. 

How to Activate the Thulium Integration in the SALESmanago Platform

Connecting your Thulium contact centre with SALESmanago allows you to create a truly unified view of your customers. This integration empowers your teams by synchronising contact data and call histories directly into the 360-degree customer profiles within our platform. 

Follow these simple steps to get started:

1. Log in to the SALESmanago platform and navigate to Menu ->Integrations -> Integration Center.

2. On the list of available integrations, find the Thulium tile.

3. Click the Integrate button on the tile.

4. Generate the code that you will use later in the Thulium platform

5. Go to Thulium, select Administration -> Advanced -> Integrations

6. Find SALESmanago and insert the code and click Authenticate Thulium app

7. Now configure the integration and you are done!

Activate the integration now! 

For detailed instructions on activating the integration visit our dedicated support page. 

Unified Platform for Your Business Needs

To create an immersive and truly personalised experience for customers, eCommerce brandscannot focus solely on engaging and converting. They secure that first purchase, but this is not the end of the customer journey; It is merely a beginning. And this journey can be pleasant and lead to loyalty and high LTV or it can lead to a loss of trustand fast churn. 

With the integration of SALESmanago and Thulium, you can now connect marketing and customer service in one system and start generating revenue from every interaction, and get a true Lifecycle Engagement Platform. No matter if your customer just visited your eCommerce site for the first time, paid for their first basket or contacted the customer centre to help them with their purchase—you can control this journey.

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